Privacy Policy

Privacy Policy

Last updated: August 23, 2026

1. Who We Are

GridStream ("we," "us," or "our") operates the website gridstream.shop. We are an independent multi-brand specialist curating power supply equipment from Baseus and Goal Zero. Our storefront is operated by BrightPath Commerce Group LLC, a limited liability company registered in the United States, with a registered address at 2450 Meridian Parkway, Suite 120, Durham, NC 27713, United States. BrightPath Commerce Group LLC manages, fulfills, and supports the GridStream storefront, including overseeing day-to-day e-commerce operations, providing responsive customer service, managing product sourcing and quality procedures, coordinating order fulfillment and logistics, and ensuring compliance with applicable regulations. Both GridStream and BrightPath Commerce Group LLC act as data controllers in relation to the personal information described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order or contact us, we collect the information you submit, including:

• Contact details: your name, email address, phone number, and shipping and billing addresses.
• Payment information: credit card details or PayPal account information, which is processed by our payment providers.
• Order details: the products you purchase, order history, and any preferences you express.
• Communications: any correspondence you send to us, including emails directed to support@gridstream.shop or to our legal and privacy department at legal_privacy@gridstream.shop, along with any supporting documentation you choose to attach.

2.2 Information Collected Automatically

When you visit gridstream.shop, we and our service providers may automatically collect certain information about your device and browsing activity, including:

• Device information: IP address, browser type and version, operating system, and device identifiers.
• Usage data: pages visited, time spent, click patterns, referring URLs, and interactions with our site.
• Cookies and similar technologies: we use cookies and similar tracking technologies to remember your preferences, understand how shoppers use our store, and improve your experience. You can control cookies through your browser settings, but disabling them may affect the functionality of our site.

2.3 Transaction and Support Records

We maintain records of your transactions with us, including the products purchased, prices paid, shipping details, and any support requests you raise. When you contact our support team, we log the details of your inquiry, the responses provided, and the resolution. If you contact our legal and privacy department, we record the subject matter, any supporting documents you provide, and the steps taken to address your request.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: to process your purchases, arrange shipping, deliver your products, and provide order confirmations and status updates. Our shipping policy is simple: orders over $45.00 ship free; standard shipping is $8.00 for all other orders.
• Customer support: to respond to your inquiries, resolve issues, assist with product selection, and manage returns. Returns are accepted within 30 days of delivery, per our return policy.
• Warranty administration: warranty terms vary by product and are detailed on the individual product page; we use your information to facilitate any warranty claims.
• Payment processing: to collect payment and prevent fraudulent transactions. We accept credit cards and PayPal.
• Marketing and promotions: if you have opted in, we may send you promotional emails, including details of offers such as our GRID15 coupon, which provides 15% off eligible items. Coupon eligibility follows checkout rules.
• Improving our store: to analyze usage patterns, optimize our website, and enhance your shopping experience.
• Legal compliance: to meet our obligations under applicable laws and regulations, respond to lawful requests, and protect our rights and the rights of our customers.

4. Sharing of Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• Payment processors: to process credit card and PayPal transactions securely.
• Shipping carriers and logistics partners: to deliver your orders to the address you provide.
• IT and analytics providers: to host our website, manage our databases, and analyze site performance.
• Professional advisors: such as outside legal counsel when required for legal review or regulatory compliance.

Any third parties who receive your information are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was disclosed.

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as local storage and pixels) to make our site work, enhance performance, and understand shopper behavior. Specifically, we use:

• Essential cookies: required for the functionality of the site, such as keeping items in your cart during checkout.
• Preference cookies: remember your settings and past behavior to give you a more tailored experience.
• Analytics cookies: help us understand how visitors use our site, so we can improve layout, navigation, and content.

You can manage or disable cookies through your browser settings. Please note that blocking some cookies may prevent parts of the site from functioning correctly, and you may not be able to complete a purchase.

6. Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS, access controls that restrict employee access to personal information on a need-to-know basis, secure storage of payment credentials by our payment processors (we do not store full card numbers), and periodic review of our security practices. While no method of transmission or storage is completely secure, we work diligently to safeguard your information.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records are kept for the duration needed to provide warranty support and comply with tax and accounting obligations.
• Support correspondence is retained while a ticket is open and for a reasonable period thereafter to ensure continuity of assistance.
• Legal and privacy requests are archived in line with our legal obligations.

When information is no longer needed, we securely delete or anonymize it.

8. Your Choices and Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: to request a copy of the personal data we hold about you.
• Correction: to ask that inaccurate information be corrected.
• Deletion: to request that we delete your personal data, subject to legal retention requirements.
• Restriction: to request that we limit how we process your data in certain circumstances.
• Portability: to receive the data you provided in a machine-readable format, where technically feasible.
• Opt-out of marketing: to object to receiving promotional communications at any time. You can unsubscribe using the link in any marketing email, or by contacting us at support@gridstream.shop.
• Withdrawal of consent: where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, please email our primary support team at support@gridstream.shop or our legal and privacy department at legal_privacy@gridstream.shop. We will respond within the timeframes prescribed by applicable law, and we will not discriminate against you for exercising your privacy rights.

9. How to Contact Us

9.1 Primary Support

For general inquiries, order questions, product assistance, or any matter not addressed below, contact our customer support team:

• Email: support@gridstream.shop
• Phone: +1 (919) 555-0147
• Business hours: Monday through Friday, 9:00 AM to 6:00 PM, Eastern Time (UTC−5/UTC−4 during daylight saving).

When you contact us, please include your name, order number (if applicable), the email address used for your order, and a detailed description of the issue. Our support team aims to provide a first response within 24 business hours. Emails received outside business hours are queued and answered on the next business day. Order updates and automated confirmations continue to be sent as they occur.

If we cannot respond within the first response target, the ticket is escalated to a department supervisor. Primary support handles general customer inquiries, order status and payment questions, product selection assistance, coordination with specialist departments, and logging customer feedback.

9.2 Legal and Privacy Department

For privacy-related requests, formal legal requests, complaints regarding terms of service, or copyright or trademark concerns, please contact our dedicated legal and privacy department:

• Email: legal_privacy@gridstream.shop
• Response time: within 72 business hours.

When contacting this department, please provide a specific description of the issue, reference to any applicable policy section, and any supporting documentation. Legal/privacy specialists log the request, route it for review, and determine if legal counsel is needed. Matters requiring legal review are escalated to our outside counsel. For data requests, we follow the procedures outlined in this privacy policy.

10. Minors

Our website and services are intended for use by adults. We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us at legal_privacy@gridstream.shop, and we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or the operation of our storefront. When we make material changes, we will update the "Last updated" date at the top of this page and post the revised policy on this site. We encourage you to review this policy periodically. If we make changes that significantly affect how we handle your personal information, we will take reasonable steps to notify you, such as by email or a prominent notice on our website.

12. Additional Information

GridStream is an independent, multi-brand specialist for Baseus and Goal Zero power equipment. We are not the official Baseus or Goal Zero brand website, and we make no claim to be. Our goal is to curate products from these manufacturers, making it easy for you to compare specifications, pricing, and service before purchase. The purchase of products from our store is governed by the terms of sale presented at checkout, together with our shipping and return policies: free shipping on orders over $45.00, standard shipping at $8.00, and returns accepted within 30 days of delivery. Warranty terms vary by product and are detailed on each product page.