Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

At GridStream, we want you to know exactly what to expect when it comes to shipping your order. We're an independent multi-brand specialist for Baseus and Goal Zero power equipment, and we take care to get your gear to you reliably.

Shipping Costs

We offer straightforward shipping rates:

• Free standard shipping on all orders over $45.00.
• Standard shipping is a flat $8.00 for all other orders.

Order Processing and Confirmation

Once you place your order on gridstream.shop, you'll receive an order confirmation email to the address you provided. This email confirms that we've received your order and are processing it.

Address Accuracy

Please double-check your shipping address at checkout. Delivery times and successful delivery depend on the accuracy of the address you provide. If you notice an error in your shipping address, please contact our shipping support team as soon as possible—before your order is dispatched.

Tracking Your Order

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress. If you have any questions about tracking, our shipping support team can help.

Split Shipments

Because we carry products from multiple brands (Baseus and Goal Zero), your order may occasionally be split into multiple shipments. If this happens, you'll receive separate tracking information for each package. You will not be charged additional shipping fees for split shipments.

Carrier Events and Delays

Once your package is with the carrier, delivery updates are provided by the carrier's tracking system. While we work hard to meet expected delivery windows, occasional delays due to weather, carrier capacity, or other unforeseen circumstances can occur. If you notice a delay or a carrier event that concerns you, our shipping support team can investigate on your behalf.

Failed Delivery

If a delivery attempt is unsuccessful, the carrier will typically leave a notice and may attempt redelivery or hold the package at a local facility for pickup. If you miss a delivery, please follow the carrier's instructions or contact our shipping support team for assistance.

Missing or Damaged Packages

If your package is confirmed lost or arrives damaged, we will initiate a replacement or refund in line with our policies. To help us resolve the issue quickly, please have your order number and, if available, the tracking number ready when you contact us.

Shipping Support

For any shipping-related questions—including order tracking, address changes before dispatch, delivery scheduling, lost or damaged package investigations, or shipping fee explanations—our dedicated shipping support team is here to help.

• Email: shipping_support@gridstream.shop

Primary Customer Support

For general inquiries about your order, payment, product selection, or anything else, our primary support team is available by email at:

• Email: support@gridstream.shop

When contacting support, please provide your name, order number, email address used for the order, and a detailed description of your issue. This helps us resolve your concern as quickly as possible.

Support Hours and Response Times

Our support teams operate Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (UTC−5/UTC−4 during daylight saving). We aim to respond to all inquiries within 24 business hours. Emails received outside business hours are queued and answered on the next business day. If a response cannot be provided within the first response target, the ticket is escalated to the department supervisor.

GridStream is operated by BrightPath Commerce Group LLC, which manages order fulfillment, logistics, and customer experience for this storefront.